Who we are
Safety Concerns & Reporting (3-1-1)
At Supreme Luxury Transportation, your safety is our top priority. If you have any concerns during or after your ride, we encourage you to report them immediately.
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Report Non-Emergency Concerns
For general concerns, service issues, or non-emergency matters, you may contact:
City of Dallas 3-1-1
Dial 3-1-1 within Dallas city limits
Or visit: dallas.gov/311
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Report Directly to Us
We strongly encourage you to also contact us so we can take immediate action:
📞 214.899.3891
All concerns are taken seriously and addressed promptly.
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Emergency Situations
Wheelchair Accessibility
Wheelchair-accessible vehicles are available upon request, subject to availability. Clients are required to request accessibility accommodations at the time of booking to ensure proper vehicle assignment and service readiness.
Zero Tolerance Policy – Intoxicating Substances
At Supreme Luxury Transportation, safety is our highest priority. We enforce a strict zero-tolerance policy regarding intoxicating substances to ensure every ride is conducted with the highest level of professionalism, awareness, and care.
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Our Standard
All drivers operating under Supreme Luxury Transportation are strictly prohibited from being under the influence of any intoxicating substance at any time while:
• On duty
• Operating a vehicle
• Representing the company
• Transporting clients
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What This Includes
This policy applies to, but is not limited to:
• Alcohol (any amount)
• Illegal drugs
• Marijuana (regardless of local laws)
• Misuse of prescription medications
• Over-the-counter substances that impair alertness
• Any substance that affects judgment, reaction time, or safety
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Enforcement
We actively enforce this policy through:
• Routine oversight and monitoring
• Immediate investigation of any reported concerns
• Post-incident review and testing when applicable
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Zero Tolerance Means Zero Exceptions
Any violation of this policy results in:
• Immediate removal from service
• Permanent termination of affiliation with Supreme Luxury Transportation
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Our Commitment to You
When you ride with Supreme Luxury Transportation, you can expect:
• A fully alert, professional chauffeur
• A safe and controlled driving environment
• A company that does not compromise on safety—ever
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Report a Concern
If you ever feel unsafe or suspect a violation of this policy, please contact us immediately. We take all reports seriously and act without delay.
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Supreme Luxury Transportation
You deserve to ride with clarity, safety, and confidence.
If you are in immediate danger or experiencing an emergency, please call:
9-1-1
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Our Commitment
We are committed to maintaining a safe, professional, and accountable transportation experience. Every report helps us improve and uphold the highest standards of service.
Operating Authority: Richard Jackson 214-899-3891